Please complete this form to make a complaint or appeal a decision. The information provided on this form will be treated with the strictest confidence.

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Daysafe has a complaints policy to manage and respond to allegations involving the conduct of:

  • the RTO, its trainers, assessors or other staff
  • a third party providing services on the RTO’s behalf, its trainers, assessors or other staff  or
  • a learner of the RTO. 

Daysafe has an appeals policy to manage requests for a review of decisions, including assessment decisions, made by the RTO or a third party providing services on the RTO’s behalf.

Read our Complaints & Appeals Policy Complaints & Appeals 

Clients are encouraged to resolve complaints through the RTO’s complaint mechanisms. However, if you are not satisfied with the outcomes of these processes, please refer to the state or territory registering body or the National Training Hotline, telephone: 13 38 73.

  • Complaints / Appeals Form
  • Training / Course Attended? *
    If Yes, please choose course below.
  • Training / Course Attended
  • Date issue occurred: *
  • Location
  • Trainer Assessor Name
  • Company or Personal Details
  • Organisation / Company
    (Please enter company name if making complaint/appeal on their behalf)
  • Surname *
  • Firstname *
  • Phone Number *
  • Contact Email *
  • Nature of Issue: *
  • Details:
    Please detail your complaint here. Add as many details as possible.
  • Supporting Documentation - (Please attach a copy)
    If you have supporting documentation, please attach a copy here
  • Photo Evidence - (Please attach a copy here)
    If you have supporting photographs, please attach a copy here
Image Verification: *
Image Verification - Please enter these numbers into the field on the right